TERMS AND CONDITIONS OF SALE

1. Introduction and Scope

These Terms and Conditions of Sale apply to all products sold by:

CGGK LLC, registered address: 1968 S Coast Hwy # 391, Laguna Beach, CA 92651-3681, USA

through the websites https://www.iegeek.co.uk, https://www.iegeek.de, https://www.iegeek.it, https://www.iegeek.fr and https://www.iegeek.es

hereinafter referred to as the “Company” or “Seller”,

to Customers who are consumers, meaning any individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession, as defined in the Consumer Rights Act 2015, hereinafter referred to as the “Customer”.

  1. By placing an Order for Products, the Customer accepts these Terms and Conditions without reservation. These Terms take precedence over any other documents: catalogues, advertisements, notices, unless there is an express prior agreement to the contrary from the Company.
  2. The Company offers for sale home security and surveillance products of the ieGeek brand, including: security cameras, outdoor cameras, solar-powered cameras, indoor cameras, PTZ 360° cameras, baby monitors, video doorbells and related accessories.
  3. The Company does not sell Products to minors. If the Customer is under eighteen (18) years of age, they may only use the Website under the supervision of a parent or guardian.
  4. The photographs on the Website are for illustrative purposes only and may vary from the actual products. Such variations may be due to display settings, camera parameters, product lighting, viewing angles, etc.
  5. The Company reserves the right to amend these Terms and Conditions at any time. The applicable terms shall be those in force at the date of the Customer’s Order.

2. Contact Details

  1. The Company’s customer service and after-sales department can be contacted exclusively by email at contact@iegeek.de. The Customer must include in the email their first name, surname, the subject of their enquiry and their Order number.
  2. For any business enquiries (partnerships, media, contract proposals), the Company can be contacted exclusively by email at contact@iegeek.de.

3. Definitions

“Customer” means any consumer who has placed an Order.

“Terms and Conditions” means this contract of sale.

“Order” means any order placed on the Company’s Websites for Products.

“Basket” means all the Products selected.

“Products” means the goods offered for sale on the Website, in particular security cameras, baby monitors, video doorbells and accessories of the ieGeek brand. Each Product description includes the price, the option to contact customer service, the technical specifications, stock availability, and customer reviews where applicable.

The “Company” means CGGK LLC.

The “Website” means the websites https://www.iegeek.co.uk, https://www.iegeek.de, https://www.iegeek.it, https://www.iegeek.fr and https://www.iegeek.es, which are the exclusive property of the Company.

“Delivery Area” means all the countries to which the Company offers Products for sale and delivers Orders, namely the United Kingdom, Germany, France, Italy, Spain and other European countries.

4. Formation of Contract

  1. The Customer places an Order via the Website by registering and confirming the Order on the Website.
  2. To place an Order on the Website, the Customer freely selects one or more Products from the Website’s catalogue by clicking on the “Add to Basket” button. On the “Basket” page, the Customer can review the details of their Order and correct any errors before confirming it.
  3. On the “Information” page, the Customer must enter their contact details. They may opt to receive Order tracking updates by email by ticking the relevant box.
  4. On the “Delivery” page, the Customer must choose their shipping method from those offered.
  5. On the “Confirmation” page, the Customer must enter their payment details and billing address. The Customer may also enter a promotional code if they have one.
  6. A complete summary of the Order is displayed. The Customer can modify all elements of the Order before finalising it. The Customer is responsible for any errors relating to the Order, Products and contact information.
  7. The contract is formed when the Customer has confirmed the Order by clicking on the “Complete Order” button, has accepted the Terms and Conditions, and has made payment according to their chosen method, subject to the exercise of the right to cancel.

The date of Order confirmation corresponds to the date of receipt of payment in full of the total price including VAT.

5. Availability

Product offers are valid whilst they are visible on the Website, subject to stock availability, excluding promotional operations indicated as such on the Website. In the event of Product unavailability after an Order has been placed, the Company will inform the Customer by email. The Order will then be automatically cancelled and the Company will refund the Customer all sums already paid within thirty (30) days of payment.

6. Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Customer has the right to cancel this contract within 14 days without giving any reason.

  1. The cancellation period will expire after 14 days from the day on which the Customer, or a third party other than the carrier indicated by the Customer, acquires physical possession of the goods. The exercise of this right brings the contract to an end.

Cancellation Notice

Right to cancel: You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise the right to cancel, you must inform us (CGGK LLC, 1968 S Coast Hwy # 391, Laguna Beach, CA 92651-3681, USA, Email: contact@iegeek.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use the attached model cancellation form, but it is not obligatory.

The model cancellation form is available here: Cancellation Form

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

  1. The Customer must send back the goods without undue delay and in any event not later than 14 days from the day on which they communicate their cancellation to us, to the address mentioned in Section 1. The Customer must not return the Product to the manufacturer.

The Customer may choose the carrier of their choice, ensuring that handling and transport are carried out under the best conditions. The protective packaging of the Products is the Customer’s responsibility. The Company recommends returning the goods by recorded or tracked delivery.

  1. The Customer shall bear the direct cost of returning the goods, as well as any risks associated with transporting the Product.
  2. The Customer is liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Only Products in new condition returned in their original packaging will be accepted. No return will be accepted if the Product has been significantly diminished in value.

  1. The right to cancel does not apply to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery, unless the unsealing was necessary to check the proper functioning of the Product.

7. Refunds

  1. If the Customer exercises their right to cancel, they are entitled to a refund of all payments made.

Effects of cancellation: If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

  1. The Company will make the refund using the same payment method used by the Customer for the initial transaction.
  2. The exercise of the right to cancel within the statutory time limits terminates the parties’ obligation to perform this contract and any ancillary contracts, at no cost to the Customer other than those relating to the return of the Products.
  3. In the event of a delay in the refund, the Customer should first contact the credit card issuer, then the bank, and finally the Company at the following email address: contact@iegeek.de

8. Prices

  1. The total price of the Order includes the price of the Products including VAT and any delivery costs. Prices are shown inclusive of VAT at the applicable rate. All Orders are payable in Pounds Sterling (£).
  2. Products are invoiced at the prices in force on the Website at the date of the accepted Order. Discount codes, promotions and sales cannot be combined with each other.
  3. Prices may be revised by the Company at any time.

9. Payment

  1. By placing an Order, the Customer declares that they have sufficient financial means to pay and that they will effectively pay the sums due at their due date, in accordance with the law.

Payment of invoices is made immediately upon confirmation of the Order according to the payment method freely chosen by the Customer.

  1. The Customer may pay for the Order by:
  • Credit or Debit Card (Visa, Mastercard, American Express, Maestro): All credit card numbers are encrypted with 256-bit encryption when the Order is placed. They are only decrypted on the payment processor’s server. This information does not exist in plain text on any website and is therefore inaccessible to the Company and third parties.
  • PayPal: The Customer can pay for their Order via their secure PayPal account.
  • Apple Pay / Google Pay: Secure mobile payment options.

For credit card payments, the card is only debited when the Order is confirmed. Payment is made immediately.

  1. Cheques are not accepted.
  2. Information relating to the purchase transaction is retained only for as long as necessary to complete the Order. Once the Order is completed, information relating to the purchase transaction is deleted.

10. Transfer of Ownership and Risk

  1. The Customer acquires ownership of the Products ordered upon payment of the price. Any failure by the Customer to fulfil their payment obligation, for whatever reason, entitles the Company to seek judicial termination of this sales contract and to demand the return of the Products.
  2. Delivery means the transfer to the Customer of physical possession or control of the goods. All risk of loss or damage to the goods is transferred to the Customer when they or a third party designated by them, other than the carrier proposed by the Company, takes physical possession of the Products.
  3. Where the Customer arranges for the Product to be delivered by a carrier other than that proposed by the Company, the risk of loss or damage to the Product passes to the Customer upon delivery of the Product to the carrier.

11. Delivery Times

  1. The delivery time is the period between confirmation of the Order and transfer of physical possession of the Product to the Customer, excluding installation or unpacking.

Delivery will take place within the time stated at the time of the Order, except in cases of force majeure. In the absence of any indication as to the delivery date of the Product, the Company shall deliver the Product no later than thirty (30) days after the conclusion of these Terms and Conditions.

  1. If delivery is not made within the time stated by the Company, the Customer may, after giving notice to the Company, terminate the contract or cancel the sale by recorded delivery letter or by written communication on another durable medium.

The contract shall be deemed terminated upon receipt by the Company of the recorded delivery letter informing it of such termination, unless delivery has taken place in the meantime.

12. Delivery Arrangements

  1. Delivery is made to the address indicated by the Customer when placing the Order. The Company may contact the Customer to verify the accuracy of the details.
  2. If delivery cannot be made due to an input error on the part of the Customer, redelivery costs will be charged to the Customer. In such case, the Company cannot be held responsible for any extension of the delivery time.
  3. Delivery is made by a carrier and handover is made in accordance with the carrier’s specific procedures.
  4. Delivery is deemed to have been made upon physical handover of the Products to the Customer by the carrier. The delivery note issued by the carrier, dated and signed by the Customer upon delivery of the Product, shall constitute proof of transport and delivery.

It is the Customer’s responsibility to check the condition of the Product delivered in the presence of the delivery driver and, in the event of damage or missing items, to note reservations on the delivery note, and if necessary to refuse the Product and inform the Company.

13. Statutory Rights and Guarantees

  1. The Company is responsible to the Customer for the proper performance of the obligations arising from these Terms and Conditions concluded at a distance, whether those obligations are performed by the Company itself or by other service providers, in particular carriers, without prejudice to its right of recourse against them.
  2. However, the Company may be exempted from all or part of its liability by proving that the non-performance or improper performance of these Terms and Conditions is attributable to the Customer, to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure.

Your Statutory Rights under the Consumer Rights Act 2015

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, you are entitled to the following:

  • Up to 30 days: If your goods are faulty, you can get a full refund.
  • Up to 6 months: If your goods cannot be repaired or replaced, you are entitled to a full refund in most cases.
  • Up to 6 years: If your goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice, please visit www.citizensadvice.org.uk/consumer/ or call 0808 223 1133.

The above statutory rights are not affected by these Terms and Conditions.

a) Goods Must Be of Satisfactory Quality

The Products we sell must be of satisfactory quality, taking into account any description, price and all other relevant circumstances. This includes their fitness for all the purposes for which goods of that kind are usually supplied, their appearance and finish, freedom from minor defects, safety and durability.

This guarantee does not cover damage, breakage or malfunction resulting from failure to follow the instructions for use, in particular exposure to extreme weather conditions not provided for in the Product specifications, or use not in accordance with the manufacturer’s instructions.

Defects and deterioration of Products delivered as a result of abnormal storage and/or preservation conditions at the Customer’s premises, including accidents of any kind, shall not give rise to the guarantee owed by the Company.

b) Goods Must Be Fit for a Particular Purpose

When you buy goods, they must be fit for any particular purpose you made known to us before or at the time of purchase.

c) Goods Must Match the Description

The goods must match any description we gave you, or any model or sample shown to you at the time of purchase.

Remedies

If the goods are faulty or do not match the description, you have the following remedies:

  • Short-term right to reject (within 30 days): You can reject the goods and get a full refund.
  • Right to repair or replacement: You can ask for the goods to be repaired or replaced. We must do this within a reasonable time and without significant inconvenience to you. We will bear any necessary costs incurred in doing so.
  • Right to a price reduction or final right to reject: If repair or replacement is not possible, or if we have failed to repair or replace within a reasonable time, you can claim a price reduction (and keep the goods) or reject the goods and get a refund.

If the article is defective or damaged upon receipt of the Product, the Customer therefore has the option to choose between replacement of the Product at no additional cost or a full refund of the purchase price.

To obtain a full refund or replacement of the defective or damaged Product, the Customer must send their request to contact@iegeek.de with the completed form attached as well as one or more photographs of the defective Product as evidence.

This form is available at this link: Refund Request

Depending on the Customer’s address, the time required to receive the replacement Product may vary.

Sale or promotional Products are refunded at the price the buyer paid when placing the Order on the Website. Amounts deducted at the time of purchase through a promotional code and/or a price reduction following a promotion will not be refunded.

14. Force Majeure

  1. Force majeure events are events beyond the control of the parties, which they could not reasonably have been expected to foresee, and which they could not reasonably have avoided or overcome, insofar as their occurrence makes it totally impossible to perform the obligations.
  2. The occurrence of a force majeure event shall automatically suspend the performance of the Order.
  3. After a period of ninety (90) calendar days, if the parties note the persistence of the force majeure event, the Order may be cancelled by either party, and the sales contract terminated. To this end, the more diligent party must send the other party a recorded delivery letter with acknowledgement of receipt terminating said sales contract.

The effective date of termination shall be the date of first presentation of the letter. In this case, neither party shall be entitled to claim damages, unless otherwise agreed by both parties.

15. Intellectual Property

  1. All texts, comments, works, illustrations and images, whether visual or audio, reproduced on the Website are protected by copyright, trademark law, image rights and patent law. No one is authorised to reproduce, exploit, redistribute or use in any way whatsoever, even partially, elements of the Website. Any simple or hypertext link is strictly prohibited without the express written consent of the Company. In any event, any link, even if tacitly authorised, must be removed upon simple request from the Company.
  2. Only use of the Website for private purposes is permitted, subject to different or more restrictive provisions of the Copyright, Designs and Patents Act 1988.
  3. Any total or partial reproduction of the Company’s catalogue is strictly prohibited. Any other use constitutes infringement and is punishable under Intellectual Property law unless prior authorisation has been obtained.
  4. “ieGeek” and associated product names are registered trademarks belonging to ieGeek Technology Co., Ltd. (Shenzhen, China). The Company uses these trademarks as part of its distribution and promotion activities for ieGeek products.

16. Data Protection

  1. The Company collects the Customer’s data:
    • a) for the purpose of processing and tracking the Customer’s Order on its Website;
    • b) for the purpose of contacting the Customer about various events relating to the Company, including in particular Product updates and customer relationship management;
    • c) for the purpose of collecting information to improve the Website and Products (in particular through cookies).

The data collected is processed by the Website’s contractual service providers who are responsible for packaging and distributing the Products ordered, as well as by the hosting provider.

  1. The data collected is retained by the Company only for the time corresponding to the purposes of the collection described above and in any event no longer than five (5) years.
  2. In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the Customer has a right of access, modification, rectification, erasure, portability and objection for legitimate reasons regarding their data.
  3. The Customer may exercise their rights by email to contact@iegeek.de
  4. The Customer also has the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if they believe that their data has been processed unlawfully.

17. Customer Reviews and Comments

  1. If the Customer sends ideas, suggestions, product reviews or other materials, whether online, by email, by post or otherwise (collectively, “comments”), whether at the Company’s request or not, the Customer grants the Company the right, at any time and without restriction, to edit, copy, publish, distribute, translate and otherwise use in any media any comments the Customer sends to it.
  2. The Company is not and shall not be required (1) to maintain the confidentiality of any comments; (2) to pay any compensation to anyone for any comments provided; (3) to respond to any comments.
  3. The Company may monitor, edit or remove any content which it considers, in its sole discretion, to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene or criminally objectionable, or which infringes any intellectual property rights or these Terms and Conditions.
  4. The Customer undertakes to write comments that do not violate the rights of third parties, including copyrights, trademarks, confidentiality, personality or other personal or property rights. The Customer undertakes not to publish any illegal, defamatory, offensive or obscene content and not to include any computer viruses or other malicious software that could affect the operation of the Website or other associated websites. The Customer undertakes not to use a false email address, pretend to be someone else, or attempt to mislead the Company and/or third parties as to the origin of their comments.
  5. The Customer is entirely responsible for their published comments and their accuracy. The Company assumes no responsibility and disclaims any liability for comments published by the Customer or third parties.

18. Governing Law and Dispute Resolution

  1. For the website iegeek.co.uk, English law applies. For other websites, the law of the respective country applies: French law for iegeek.fr, German law for iegeek.de, Italian law for iegeek.it and Spanish law for iegeek.es.

The Website reserves the right to bring criminal proceedings against any attempt to make a fraudulent purchase or a purchase with a blocked, stolen or forged credit card. In such cases, no attempt at amicable settlement will be accepted.

The fact that a clause of these Terms and Conditions becomes null and unenforceable shall not call into question the validity of the other provisions and shall not exempt the Customer from the performance of their contractual obligations.

  1. National or cross-border disputes concerning the validity, interpretation, performance or non-performance, interruption or termination of this contract may be submitted to mediation at the Customer’s request.

Alternative Dispute Resolution: If you are not satisfied with how we have handled any complaint, you may wish to consider alternative dispute resolution (ADR). ADR is a process for resolving disputes between consumers and traders that does not involve going to court.

The European Commission’s Online Dispute Resolution (ODR) platform may have limited availability for UK consumers following Brexit. For UK-based disputes, you may contact Citizens Advice (www.citizensadvice.org.uk) for guidance on your options.

  1. The dispute cannot be examined by a mediator if:
    • the Customer does not demonstrate that they have previously attempted to resolve their dispute directly with the Company through a written complaint;
    • the request is manifestly unfounded or abusive;
    • the dispute has previously been examined or is being examined by another mediator or by a court;
    • the consumer submitted their request to the mediator more than one year after their written complaint to the Company;
    • the dispute does not fall within their competence.
  2. Mediation is free for the Customer. If the Customer uses, at any stage of the mediation, a lawyer, a third party of their choice or an expert for their defence, they will bear the costs alone.
  3. The Mediator may not receive any instructions from the parties or be remunerated according to the outcome.
  4. Participation in mediation does not exclude the possibility of recourse to a court. The parties remain free to submit their dispute to a judge within the framework of the applicable legal provisions. For consumers resident in England and Wales, the courts of England and Wales shall have non-exclusive jurisdiction. Consumers in Scotland may bring proceedings in Scottish courts, and consumers in Northern Ireland may bring proceedings in Northern Irish courts.

19. Specific Information Regarding Surveillance Products

  1. Lawful Use: The Customer undertakes to use surveillance products (cameras, baby monitors, video doorbells) in accordance with the legislation in force in their country of residence, in particular with regard to respect for privacy and the right to one’s own image.
  2. UK Surveillance Legislation: In the United Kingdom, the installation of CCTV cameras is subject to specific regulations including the Data Protection Act 2018, the UK GDPR, and guidance from the Information Commissioner’s Office (ICO). It is prohibited to film public areas or neighbouring properties without appropriate justification and signage. The Customer is solely responsible for compliance with these obligations. For domestic CCTV guidance, please visit ico.org.uk domestic CCTV guidance.
  3. Data Storage: ieGeek products may offer local storage options (SD card) and/or cloud storage. The Customer is informed that the use of cloud services may involve the transfer of data to servers located outside the United Kingdom. The Customer is invited to consult the privacy policy of the ieGeek Cam application for more information.
  4. Compatibility and Connectivity: The proper functioning of ieGeek products requires a stable WiFi connection (2.4 GHz for most models). The Company cannot be held responsible for malfunctions related to the Customer’s network environment.

20. Complaints Procedure

  1. If you have a complaint about any Product or service purchased from us, please contact us at contact@iegeek.de providing details of your complaint and your Order number.
  2. We will acknowledge your complaint within 3 working days and aim to resolve it within 14 working days. If we require more time, we will keep you informed of progress.
  3. If you are not satisfied with our response, you may escalate your complaint to the relevant ombudsman or ADR service, or seek advice from Citizens Advice.

Last updated: 23 January 2026