Have you ordered an ieGeek security camera, baby monitor or video doorbell and wish to make a return? This page guides you through the different steps and applicable conditions.
Understanding How We Work
The role of iegeek.co.uk
iegeek.co.uk is an information and recommendation platform specialising in ieGeek home security products. We do not sell products directly. When you make a purchase through our links, the transaction is handled by our commercial partners who manage:
- Order taking and payment processing
- Shipping and delivery
- After-sales service and returns
- Any refunds due
For any return-related enquiries, please contact the seller from whom you made your purchase directly.
Our assistance
Although we don’t handle transactions, our team can guide you:
- 📧 Contact: contact@iegeek.de
- ⏱️ Response: within 48 working hours
Your Rights in the UK
Statutory cancellation period
Under the Consumer Contracts Regulations 2013, you have a 14 calendar day cooling-off period after receiving your goods to change your mind about your purchase. This right can be exercised without giving any reason.
Situations covered:
- The ieGeek camera doesn’t meet your expectations
- You selected the wrong baby monitor model
- Your installation project has changed
- Simple change of preference
Extended protection under the Consumer Rights Act 2015
Beyond the cancellation period, you benefit from additional protections:
- 30 days: Short-term right to reject faulty goods for a full refund
- 6 months: Right to repair or replacement (retailer must prove goods weren’t faulty at delivery)
- 6 years: Long-term right to claim (you must prove goods were faulty at delivery)
- ieGeek manufacturer warranty: Typically 1-2 years depending on product
Your rights explained
Under UK law, goods must be of satisfactory quality, fit for purpose, and as described. If they don’t meet these standards:
- Within 30 days: You can reject the goods and get a full refund
- After 30 days but within 6 months: You must give the retailer one opportunity to repair or replace
- After 6 months: You must prove the goods were faulty at delivery
Typical Returns Process
Step one: Contact the seller
Visit the website where you placed your order and access your customer account. Most platforms offer:
- A “Return item” button directly on the order
- A dedicated contact form for returns
- Chat or telephone support
Information to prepare:
- Order number
- ieGeek product reference (ZS-GX3S, Baby 1T, Bell J9…)
- Reason for return (fault, cancellation, error…)
- Photos if the product is damaged
Step two: Obtain authorisation
The seller will provide you with:
- A return authorisation number (RMA)
- A return label (prepaid or otherwise depending on the case)
- Packaging instructions
- The return address
Step three: Prepare the parcel
To ensure your return is accepted:
- ✅ Replace the product in its original packaging if possible
- ✅ Include all accessories (cables, mounts, screws, documentation)
- ✅ For camera + solar panel kits: return the complete set
- ✅ Protect the original box with outer packaging
- ✅ Include a copy of the invoice or returns slip
Step four: Ship
Drop off your parcel according to the seller’s instructions:
- Post Office or Royal Mail collection point
- Evri ParcelShop or DPD Pickup point
- Home collection if offered
- Carrier specified on the label
Important: Keep your proof of postage and tracking number safe until the refund is confirmed.
Expected Product Condition
Acceptance criteria
To be accepted as a return, your ieGeek equipment must generally be:
| Criterion | Requirement |
|---|---|
| Usage | Not installed or only briefly tested |
| Packaging | Original box present and in good condition |
| Accessories | All included items (cables, fixings, guides) |
| Visual condition | No scratches, dirt or signs of wear |
| Data | ieGeek account unlinked, factory reset performed |
ieGeek product specifics
Security cameras (ZS-GX3S, ZS-GX4S, ZS-GQ2):
- Remove any personal microSD cards
- Unlink the device from the ieGeek Cam app
- Reset to factory settings
- Clean the lens if necessary
Baby monitors (Baby 1T, Baby 5, Baby 7S):
- Return the camera AND the monitor unit
- Include all power cables
- Delete your personalised settings
Video doorbells (Bell J9, Bell J10):
- Return with the indoor chime if supplied
- Include wiring and installation tools
Solar panels:
- Return with the complete connection cable
- Check for any traces of outdoor installation
Cost Responsibility
Return at seller’s expense
| Situation | Return costs | Replacement costs |
|---|---|---|
| Faulty product on arrival | ✅ Free | ✅ Free |
| Item different from order | ✅ Free | ✅ Free |
| Fault under warranty | ✅ Free | ✅ Free |
| Exchange for different model | ✅ Free* | ✅ Free* |
*Subject to seller’s policy
Return at your expense
| Situation | Return costs |
|---|---|
| Cancellation (change of mind) | ❌ At your expense |
| Product doesn’t meet your needs | ❌ At your expense |
Tip: For ieGeek equipment worth over £100, we recommend using tracked and insured shipping via Royal Mail or Evri.
Processing Times
Typical return timeline
| Stage | Estimated time |
|---|---|
| Transit to warehouse | 3-7 working days |
| Inspection and validation | 2-4 working days |
| Refund processing | 1-3 working days |
| Credit to your bank account | 3-5 working days |
Estimated total time: 10-20 working days depending on the seller and your location.
Legal maximum: The seller has 14 days from receiving the returned product to process the refund under the Consumer Contracts Regulations 2013.
Amounts refunded
The refund generally includes:
- ✅ Purchase price of the ieGeek product
- ✅ Original delivery costs (for faults only)
- ❌ Return costs (unless fault or seller error)
ieGeek Product Warranty
UK legal protection
Your ieGeek equipment benefits from multiple protections:
Consumer Rights Act 2015:
- Goods must be of satisfactory quality, fit for purpose, and as described
- 30-day right to reject for full refund
- Right to repair or replacement within 6 months
- Up to 6 years to make a claim
ieGeek manufacturer warranty:
- Variable depending on product (typically 12-24 months)
- Check product page for details
What is covered
- ✅ Spontaneous electronic failures
- ✅ Sensor defects (night vision, motion detection)
- ✅ Battery problems (insufficient capacity)
- ✅ WiFi connectivity malfunctions (2.4GHz)
- ✅ Audio defects (microphone, speaker)
- ✅ Solar charging problems (defective panels)
What is not covered
- ❌ Weather-related damage (if installation doesn’t conform to IP rating)
- ❌ Drops or impacts
- ❌ Use not in accordance with the manual
- ❌ Unauthorised modifications or repairs
- ❌ Normal wear of components (battery after 2+ years)
- ❌ Damage caused by power surges
Special Cases
Product damaged on delivery
If your ieGeek camera or baby monitor arrives damaged:
- Document immediately: photograph the packaging and product from all angles
- Report within 48 hours to the seller’s customer service
- Don’t throw anything away: keep the box and protective materials
- Wait for instructions before returning
In this case, the return and replacement are fully covered by the seller.
Order never received
If your ieGeek parcel doesn’t arrive:
- Check tracking status on the carrier’s website (Royal Mail, Evri, DPD)
- Wait until the maximum delivery date stated
- Contact the seller if no update after this date
- Refund typically processed within 7 days
Ordering error on your part
Ordered a ZS-GX3S camera instead of a ZS-GX4S?
- The 14-day cancellation right applies
- Return costs remain your responsibility
- The product must be in its original condition
Frequently Asked Questions
❓ Can I return an ieGeek camera after installing it?
If you’ve only tested the product without permanently installing it, return remains possible within the 14-day period. However, a camera mounted outdoors with drilling marks or exposure to the elements will likely be refused.
❓ My Baby 1T monitor is faulty, do I need to return both camera and screen?
Contact the seller first who can diagnose the problem. Often only the faulty element (camera or screen) needs to be returned. The seller will advise you on the procedure.
❓ I’ve lost the original packaging, can I still return?
This depends on the seller and the reason. For a faulty product, returns are generally accepted even without the box. For a simple cancellation, missing packaging may result in refusal or a deduction from the refund.
❓ My ieGeek solar panel isn’t charging properly anymore, what should I do?
First check the orientation (ideally south-facing) and cleanliness of the panel. If the problem persists, contact the seller for diagnosis. If it’s a warranty-covered fault, you’ll receive a replacement.
❓ How long until I receive my refund?
Allow an average of 10-20 working days between dispatching your return and credit to your account. The seller legally has a maximum of 14 days after receiving the product.
❓ The seller is refusing my return, what can I do?
If you believe your request is legitimate:
- Request a written explanation for the refusal
- Check you’re meeting the conditions (timeframe, condition)
- Contact the platform’s mediation service if available
- Contact Citizens Advice for free guidance
- As a last resort, consider the small claims court
Important Recommendations
Before buying
- 📋 Check specifications (2K resolution, field of view, 2.4GHz WiFi compatibility)
- 📏 Measure the intended installation location
- 📶 Ensure WiFi range is sufficient (approximately 20m)
- 🔌 Confirm power socket availability or sun exposure for solar models
On receipt
- 📦 Inspect packaging before opening
- 📸 Photograph any visible damage
- ✅ Check contents against the accessory list
- 🧪 Test the product before final installation
For a successful return
- 📝 Keep all documents (invoice, emails)
- 📦 Keep original packaging for at least 14 days
- 🔄 Unlink the product from the ieGeek Cam app
- 📬 Use tracked shipping for valuable items
Legal Framework
This policy complies with UK regulations:
- ✅ Consumer Rights Act 2015 (goods must be satisfactory quality, fit for purpose, as described)
- ✅ Consumer Contracts Regulations 2013 (14-day cancellation right)
- ✅ UK GDPR and Data Protection Act 2018 for protection of your personal data
Contact Us
For general questions about ieGeek products:
- 📧 Email: contact@iegeek.de
- ⏱️ Response time: 24-48 working hours
Reminder: For any return or refund requests, please contact the seller from whom you made your purchase directly. iegeek.co.uk does not handle commercial transactions.
Last updated: 23 January 2026
The information on this page is provided for guidance only. Exact return and refund conditions depend on the seller from whom you made your purchase.